How to Choose the Right Fully Managed IT Service Package

Are you a Managing Director, IT lead or Operations Manager responsible for your business’s technology decisions? If you're looking to simplify IT, reduce risk and ensure long-term scalability, this guide is for you.

We’ll break down what a fully managed IT service package should include, how to align it with your business goals, and what to look for when choosing the right technology partner. You’ll also get practical tips on planning ahead, and making sure your IT is working for the business, not the other way around.

If you’re ready to take control of your IT strategy and work with a partner who can deliver end-to-end support, read on.

What is a Fully Managed IT Services Package?

A fully managed IT service package means putting your entire IT setup in the hands of a Managed Service Provider. It usually includes your devices and networks as well as cybersecurity, support, and long-term planning.

At its core, it’s a mix of services and tools bundled together to cover everything your team needs to work securely and efficiently. Most providers, including KubeNet, build these packages around each user with things like 24/7 support, Windows updates, anti-virus, and more premium packages can include things like email protection, and cyber training.

You can usually tailor your IT package to suit how your business runs by adding advanced security, compliance support, or hardware management. It’s fully flexible, but the idea stays the same: one partner, one package, and everything covered.

The great thing about working with KubeNet is that we understand no two businesses are the same. We tailor your managed service package to match your infrastructure, working style, and business goals whether you're scaling fast, running hybrid teams, or working in a regulated industry.

This setup is ideal for businesses that want to offload day-to-day IT completely. No juggling suppliers or dropping everything to fix your laptop, just one team making sure your IT works, scales, and stays secure.

What Should a Fully Managed IT Package Include?

The contents of a fully managed IT service package can vary, but a comprehensive solution typically covers:

Proactive Monitoring and Support

Includes round-the-clock monitoring of endpoints, servers and networks, with alerts and fixes handled automatically or by a support team. Regular maintenance, software patching, and uptime checks are standard. This helps prevent issues before they impact productivity.

Service Desk Support

End-user support for common IT issues such as login errors, application faults, email problems or device failures. Most providers offer support via phone, email or a portal, with SLAs that define response and resolution times. KubeNet’s helpdesk is UK-based and available to all package tiers.

Device and Infrastructure Management

Cover the setup, monitoring and lifecycle management of company laptops, desktops, servers, firewalls, switches and routers. This typically includes patching, updates, performance tuning and warranty tracking. Some providers also handle procurement and configuration of new hardware.

Cloud and Microsoft 365 Management

Ongoing management of Microsoft 365 users, licences, permissions, data storage and cloud security policies. Support often includes Teams, SharePoint and Outlook administration. KubeNet provides 365 licence reviews to ensure you're not overpaying.

Cybersecurity and Endpoint Protection

Baseline protections such as antivirus, firewall configuration and regular security updates are usually included as standard. Higher-tier packages may also offer email threat protection, web filtering, vulnerability scanning, and user awareness training. For example, KubeNet’s Gold package includes advanced phishing protection and simulated cyber training.

Strategic IT Planning and Account Management

Regular reviews and forward planning to ensure the IT strategy aligns with business objectives. This could include budget forecasting, technology roadmaps, and recommendations on upgrades or compliance. Strategic consultancy can be included in higher-tier packages.

Flexible Packaging and Pricing

Most providers offer tiered packages (such as Standard, Silver and Gold) to suit different business needs, with optional add-ons for areas like compliance, asset management or industry-specific requirements. KubeNet standard packages are set but are customisable, giving businesses the flexibility to scale services as needed.

How to Align IT Services With Your Business Needs

Not all managed IT packages offer the same level of support or flexibility. The right setup should reflect how your business works rather than force you into a one-size-fits-all model.

To make sure the service aligns with your business, ask the following:

• Do you need a provider to fully manage your IT, or will you still have an internal IT team involved?

  Fully managed services replace internal day-to-day management. Co-managed setups share the load.

• Do your users need 24/7 support, or is coverage during standard working hours enough?

  Think about shift patterns, remote workers and critical operations that happen outside the 9–5.

• How often do your users need help?

  Occasional support may only need a basic package, but if your team frequently relies on IT assistance, make sure you have 24/7 support like KubeNet offers.

• What systems are you running: cloud, on-premise or hybrid?

  Your IT environment will influence what’s included in the service, especially around maintenance and updates.

• Do you have to meet specific compliance or industry standards?

  Requirements like Cyber Essentials and ISO 27001 should be built into your support and security policies.

A quality provider will start with a readiness check by reviewing your infrastructure, identifying gaps, and tailoring recommendations to suit your users and business goals. KubeNet includes this as part of a consultation for all prospective customers.

Choosing the Right Partner

When selecting a fully managed IT provider, the most important factors are trust, capability, and alignment with your business needs. A strong partner should:

• Provide local support and understand your industry

  Regional support teams with sector knowledge can respond faster and offer more relevant advice.

• Have experience managing similar environments

  Look for case studies or client references that show success with businesses like yours whether that’s in size, complexity, or compliance requirements.

• Hold recognised certifications

  Vendor accreditations such as Microsoft, Datto or Sophos indicate technical credibility and up-to-date expertise.

• Offer proactive account management

  Regular reporting, service reviews and a named contact make it easier to stay in control of performance and future planning.

• Support strategic growth, not just day-to-day fixes

  The right provider should help you plan ahead by identifying where IT can support scale, reduce cost or mitigate risk.

Formal accreditations are another good sign. For example, KubeNet holds Cyber Essentials Plus and ISO 27001 certification and plays an active role in Scotland’s cyber defence community through the Cyber and Fraud Centre’s Incident Response Cadre. This level of trust is essential when managing infrastructure in regulated or sensitive sectors, plus by having these accreditations, we can support you in achieving them.

Why a Technology Partner Matters

Many businesses turn to a Managed Service Provider (MSP) to keep their systems running day to day. But with technology now central to everything from customer experience to compliance, what’s often needed is more than just reactive support, it’s a strategic technology partner.

A technology partner still delivers all the core IT services: monitoring, support, updates, security, but also takes a wider view across your digital setup. This includes areas like connectivity, voice, cloud, and cyber security. The result is a joined-up, scalable approach that removes the need to manage multiple vendors and ensures everything works together.

As an MSP first and foremost, we can be your IT support only, and are for many of our customers. But having the backing of a technology partner means you also have the option to unify your technology stack, work with one trusted provider, and plan for the future with expert guidance across more than just IT.

This isn’t a requirement. It’s simply there if and when your business needs it.

How KubeNet Supports Fully Managed IT Clients

KubeNet delivers fully managed IT services designed around the needs of growing and mid-sized businesses across the UK. Clients trust us to keep their systems running smoothly, provide responsive support, and help shape their technology as they grow.

We use proven tools like Halo PSA, Datto RMM, and Microsoft 365 to manage your environment effectively and resolve issues quickly. But it’s not just about the tech, we have trained engineers who know your setup and provide a consistent point of contact.

The onboarding process is structured and low-risk. We start with a full review of your current setup, including site audits, asset discovery, licence checks, and infrastructure health assessments. From there, we build and implement a tailored plan with a clear roadmap to keep your IT aligned with your business goals.

If you're ready to offload the burden of day-to-day IT, reduce risk, and drive operational resilience, a fully managed IT package from KubeNet can help.

Contact us to find out more about the best package for you!