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Contact Centres

Drive your business forward with our cloud-based, flexible contact centre solutions.

KubeNet Contact Centre

A feature rich omnichannel contact centre that delivers a unified agent experience from any location.

Our solution is designed to support customer service, sales, help desks, and virtually any environment that requires intelligent call handling.

Translate across all platforms, use gamifacation for learning and utilise AI to screen calls and free up your team. 

Working from Home

Why choose KubeNet Contact Centre?

Feature Rich Omnichannel Solution

Give your agents the power of a future-proof, unified experience. Use gamification for learning or screen calls with AI to improve your customer experience and agent efficiency.

Flexible to Fit Your Needs

Whether it's customer service, sales, help desk or anything in between, our contact centre supports your business communications seamlessly and flexibly.

Seamless and Simple

Deploy, support, and manage everything within one central location, meaning your team have everything they need to work from anywhere.

Expert support

Our expert support team are always on hand to help you with any technical needs, ensuring any issues are resolved quickly. For your business this means minimised downtime and more time to focus on your other business objectives.

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VOCA Microsoft Contact Centre

A modern call centre needs an agile approach to customer experience that empowers their agents to provide exceptional customer service and enjoy their jobs.

Azure native integration, with built-in Conversational AI, VOCA is designed entirely for Microsoft Teams, unifying the employee and customer experience.

Consolidate your unified communications and contact centre into one screen, allowing every Teams user to become a potential agent.

The benefits of our calls and lines

Conversational AI

Pre-integrated Natural Language Understanding, Speech-to-Text, and Text-to-Speech allowing customers a fundamental way to connect —through voice.

Designed for Microsoft Teams

Consolidate your communications into one familiar screen, allowing your entire team to work with a familiar interface.

Azure Native

Offering a unique mix of contact centre and voice expertise, VOCA is the ideal solution for organisations looking to modernise their CX capabilities with minimal upfront costs.

Expert support

Our expert support team are always on hand to help you with any technical needs, ensuring any issues are resolved quickly. For your business this means minimised downtime and more time to focus on your other business objectives.

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Your Trusted Technology Partner

At KubeNet we work in partnership with your business to deliver bespoke solutions that meet your specific requirements.

Why you should choose KubeNet for your Contact Centre

Industry leading UK-based customer service and support

Dedicated account manager and customer services representative

Premium partnerships with all the UK’s major carriers

Improved customer engagement

Guaranteed to cut costs while delivering a cutting-edge service

Flexible installations and online real-time call stats

Full range of features to simplify communication

Easy cost management with One itemised monthly billing service

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