24/7 IT Support
for Business Critical Incidents
If you're experiencing a business critical incident, please contact 0344 873 4488 (Option 1) for the quickest response.
Business-Critical Support When You Need It Most
Technology issues don't always happen during office hours. That's why KubeNet offers 24/7 IT support for business-critical incidents through Kube Total Care.
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Our service provides access to out-of-hours support for eligible Priority 1 (P1) incidents, helping organisations restore critical services as quickly as possible when major disruptions occur.
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Whether you're experiencing a complete service outage, a fault affecting multiple locations, or a critical issue impacting business operations, our team is available to help.
What Is Kube Total Care?
Kube Total Care is KubeNet's out-of-hours support service, designed to provide customers with access to support outside standard office hours for eligible business-critical incidents.
The service enables customers to log Priority 1 incidents 24 hours a day, 365 days a year, helping minimise disruption and support business continuity.
What Is a Priority 1 (P1) Incident?
A Priority 1 incident typically includes:
Loss of a critical service affecting multiple sites.
Complete loss of access to a critical business service.
Loss of a critical service impacting all users at a single site.
Significant degradation across multiple critical services.
If your incident meets these criteria and the affected service is covered by Kube Total Care, our team can provide out-of-hours support.
What is and isn't covered by Kube Total Care
Is Covered
Connectivity Services
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Broadband Services
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Leased Lines
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Layer 2 Connectivity
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Managed Routers
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Voice & Communications​
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Hosted Voice
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PBX
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SIP
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WLR / ISDN
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Mobile Services
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For these services, eligible Priority 1
incidents can be supported outside
normal business hours.
Services with Incident Logging Only
For some services, incidents can be logged out of hours and passed to the in-hours team for investigation and resolution.
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These services include:
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Firewalls
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Network Alerting & Monitoring
Isn't Covered
Kube Total Care does not provide out-of-hours support for:
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IT Services
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Microsoft 365
Customers should continue to contact the Service Desk during standard operating hours for these services.
Customers requiring out-of-hours support should contact the KubeNet Service Desk:
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0344 873 4488 (Option 1)
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Our team will assess the incident, confirm service eligibility and advise on the next steps.
Why Choose Kube Total Care?
24/7 support for eligible Priority 1 incidents
Improved business continuity​
Reduced downtime during critical outages
Access to support outside standard office hours
Peace of mind for business-critical services