Aviation Fuel Services (AFS)

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The Company

Aviation Fuel Services (AFS) is responsible for the fuelling of aircraft at Heathrow Airport, supporting the safe and efficient operation of one of the world's busiest international airports. Operating as a joint venture between bp, Q8, TotalEnergies and Valero, AFS provides essential fuelling services to more than 70 airlines, including Virgin Atlantic, American Airlines, Emirates, Delta and KLM.

AFS plays a critical role in Heathrow's aviation infrastructure. Its dispensers regulate fuel pressure and provide a final filtering stage before fuel enters the aircraft, helping to ensure safety, quality and reliability across Heathrow's hydrant system. 

Based at Heathrow Airport, AFS employs more than 70 staff and relies on dependable technology and IT support to help its teams carry out these essential operations effectively.

The Objective

Aviation Fuel Services needed a dependable, trusted IT partner capable of managing its entire IT estate - from end user support through to infrastructure - so its team could focus on its core operations without technology getting in the way. 

With its operations supporting the fuelling of aircraft at Heathrow Airport, AFS needed confidence that its IT environment was reliable, well managed and supported by a responsive partner. The aim was to have a single point of contact for all IT requirements, providing consistent support both remotely and onsite.

The Challenge

As the company responsible for fuelling aircraft for over 70 airlines at one of the world’s busiest airports, AFS needed assurance that its day-to-day IT - from user support to underlying infrastructure - was in safe hands, with a responsive partner on hand both remotely and onsite. 

With its technology supporting a critical operational environment, any IT issues needed to be addressed quickly to minimise disruption and keep teams working effectively. 

AFS therefore needed a reliable IT partner that could provide consistent support, maintain its infrastructure and respond quickly when technical issues arose. It was also important that the service could provide a combination of remote expertise and regular onsite support, giving AFS direct access to engineers who understood its environment and could provide practical assistance when needed.

Our Approach

Fully Managed Service Support

Utilising our engineers in London and supported by the wider UK team, KubeNet took on full responsibility for Aviation Fuel Services’s IT estate, covering both end user support and infrastructure management as a single, fully outsourced managed service.

This provides AFS with a central point of contact for its IT requirements, with access to the expertise and resources needed to support its users and maintain its underlying infrastructure. The service is designed to provide reliable, responsive support while allowing the AFS team to remain focused on its core operations..

Weekly Onsite Support

Our team provides regular weekly onsite visits, giving Aviation Fuel Services’s staff direct, face-to-face access to their IT partner whenever they need it.

This onsite presence allows our engineers to understand the day-to-day needs of the AFS team, resolve issues directly and provide practical support where required. Combined with remote support, this provides AFS with a consistent and responsive service across its IT environment.

A Trusted, Long-Term Partnership

KubeNet has built a long-standing relationship with Aviation Fuel Services, acting as a genuine extension of their team and a trusted supplier they can rely on.

Through close collaboration and an understanding of AFS's operational requirements, KubeNet provides ongoing guidance and support as the business's IT needs evolve. This long-term approach has helped establish a strong working relationship built on trust, reliability and consistent service.

The Results

Full outsourced management of end user and infrastructure IT, providing AFS with a single, dependable partner responsible for the management, support and ongoing maintenance of its wider IT estate. This gives the business access to the technical expertise it needs across both its users and underlying infrastructure, without the need to manage multiple IT suppliers.

Regular weekly onsite support, alongside remote service, giving AFS direct, face-to-face access to experienced KubeNet engineers while maintaining responsive remote support whenever issues arise. This combination provides flexibility and ensures the AFS team has access to practical IT assistance when and where it is needed.

A trusted, dependable IT partner Aviation Fuel Services can rely on day-to-day, with KubeNet acting as an extension of the AFS team and developing a strong understanding of its people, systems and operational requirements. This allows KubeNet to provide proactive guidance and responsive support that aligns with the needs of the business.

Consistent, full support from a supplier Aviation Fuel Services trusts, bringing together end user support, infrastructure management, remote assistance and regular onsite visits under one managed service. The long-standing relationship gives AFS confidence that its IT is being actively managed and supported by a partner invested in its continued success.

Conclusion

By taking full ownership of Aviation Fuel Services’s IT support and infrastructure, KubeNet gives the team confidence that their technology is in safe, capable hands - backed by a trusted partner genuinely invested in their success. 

Through a combination of fully outsourced managed IT services, regular onsite support and responsive remote assistance, KubeNet provides AFS with a dependable service that supports its people and day-to-day operations. 

This long-standing partnership allows AFS to focus on its core responsibilities, knowing its IT environment is being proactively managed and supported by a team that understands its business and its operational requirements.