Ancala Midstream

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The Company

Ancala Midstream Acquisitions Limited is an independent operator of complex midstream oil and gas infrastructure, including substantial interests in the Beryl Pipeline and the SAGE (Scottish Area Gas Evacuation) Pipeline and Terminal, an integrated gas transportation and processing system serving the Northern and Central North Sea. 

Headquartered in Aberdeen and financed by funds managed by Ancala Partners, an independent infrastructure investment manager, Ancala Midstream is led by an experienced team focused on the safe, dependable, and efficient operation of critical national energy infrastructure.

The Objective

Ancala Midstream were looking to migrate to a Managed Service Provider who could develop and strengthen their IT environment across end user support, underlying infrastructure and protected from Cyber Security threats.

As an operator of critical midstream energy infrastructure, Ancala Midstream were looking to migrate to an MSP that was dependable with a strong history in the energy sector and had a partnership approach with local engineers that could attend site at short notice.

Our Approach

Fully Outsourced Managed IT Services

KubeNet took full responsibility for Ancala Midstream’s IT estate, delivering a fully outsourced managed service covering both end-user support and underlying infrastructure. This provided Ancala Midstream with a single, accountable IT partner responsible for the day-to-day management, support and ongoing development of its technology environment, with the flexibility to provide both remote and onsite support when required.

Weekly Onsite Support

Alongside remote support, our team provides regular weekly onsite visits, giving Ancala Midstream’s staff direct, face-to-face access to their KubeNet IT team. This combination of remote and onsite support ensures issues can be addressed quickly and effectively, while providing staff with a consistent and familiar point of contact for their day-to-day IT needs.

A Trusted, Long-Term Partnership

KubeNet has built a long-standing relationship with Ancala Midstream, acting as a genuine extension of their internal team and providing a trusted, dependable IT partnership. By taking the time to understand Ancala Midstream’s business, priorities and operational requirements, KubeNet provides ongoing guidance and support that evolves alongside their organisation.

Results

KubeNet provides comprehensive management of Ancala Midstream’s IT environment, covering both end-user support and underlying infrastructure. This gives the business a single, accountable partner responsible for the day-to-day operation, maintenance and ongoing development of its technology estate.

Ancala Midstream benefits from ongoing cyber security management, including penetration testing and use of Usecure. This helps identify potential vulnerabilities, strengthen security controls and improve awareness of cyber risks across the organisation.

KubeNet manages Ancala Midstream’s Microsoft environment, helping ensure its technology is secure, supported and appropriately configured. This provides greater oversight of the Microsoft estate KubeNet supports Ancala Midstream with the procurement of IT hardware, software and associated technology, helping ensure the right solutions are sourced to meet business require.

KubeNet supports Ancala Midstream with the procurement of IT hardware, software and associated technology, helping ensure the right solutions are sourced to meet business requirements while providing a more streamlined and efficient procurement process.

Regular weekly onsite support is complemented by KubeNet’s remote service desk, giving Ancala Midstream access to IT expertise both in person and remotely. This flexible support model enables issues to be addressed quickly while maintaining consistent support for users across the business.

KubeNet provides Ancala Midstream with a consistent technology partner they can rely on day-to-day. By acting as an extension of the internal team, KubeNet provides responsive support, ongoing guidance and a partnership approach aligned with Ancala Midstream’s operational needs and future growth.

Conclusion

By taking a consultative and detailed approach, KubeNet worked in partnership with Ancala Midstream to develop a streamlined, fully managed IT service aligned with its operational requirements and long-term goals.

By gaining a detailed understanding of the business and its technology environment, we were able to establish a support model that provides the right balance of proactive management, responsive support and regular onsite expertise.

The result is a more reliable and secure IT environment, faster issue resolution and greater efficiency across the technology estate. With end-user support, infrastructure management, cyber security, Microsoft services and procurement brought together under one managed service, Ancala Midstream benefits from greater consistency and visibility across its IT environment.

With KubeNet providing ongoing support and strategic guidance, Ancala Midstream has a trusted technology partner that acts as an extension of its team. This long-term partnership provides the flexibility and expertise needed to support the organisation's current requirements while ensuring its IT environment can adapt as the business continues to grow