Account Manager

The Role
We are looking for a motivated Account Manager working as part of our Business Support team. The 1st point of contact for our clients, resellers & prospects, you will deliver top-quality account management whilst proactively consulting on our clients' and prospects ongoing requirements.

A people person, with the ability to build rapport both over the phone & face-to-face with the ability to develop long-term relationships with decision makers. You will present a polished, professional image that reassures our clients, resellers & prospects that they're in good hands when it comes to their Technology & Telecom requirements.

Key Tasks and Responsibilities
• Maintain and develop existing accounts & identify opportunities to sell to new clients
• Conduct regular business reviews with clients and re-sellers
• To cross-sell and up-sell all KubeNet products and services to your existing customers
• Take ownership and responsibility for the renewal process and the retention of clients.
• Communicating to clients clearly and addressing any concerns
• Proactively manage churn risk for core KubeNet products
• Working collaboratively across departments to deliver products and services exceeding client expectations
Experience and an understanding and in some (if not all) of the following:
• A telecom or ICT background/experience would be advantageous
• MS Teams & Unified Communications knowledge would be advantageous
• Relevant experience in selling and delivering against a multi-channel strategy.
• Professional approach to team and client relationships
• Track record of delivering against sales, profit, and revenue targets

The Person
• Background in sales
• Excellent interpersonal skills, the ability to work cross functionally and interact confidently with multiple stakeholders (both internal and external)
• Natural flair for delivering high levels of Customer Service
• Excellent planning and organisational skills with the ability to prioritise, manage time effectively and work to tight deadlines
• Team player – understand the importance of collaborative working
• Excellent IT skills and confident using Business Management systems
• Experience of Salesforce (an advantage)
• Driving Licence

SOME OF THE GREAT BENEFITS
Working at KubeNet you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.
• Competitive salary
• Quarterly Bonus based on personal & team KPIs
• 22 days holiday per annum plus 9 statuary days following Scottish Bank Holiday calendar
• Operating working hours between 8:00 and 18:00, Monday-Friday.
• KubeNet operate a blended working policy with a minimum 3 day in the office, however, you can choose to be based in the office.
• Following successful probationary period of 6 months, access to private healthcare, death in service and increased pension company contribution of 5%
• Free KubeNet Broadband or a £25.00 per month contribution.
• Paid days supporting a charity of your choice or one of KubeNet charity partners
• Financial Contribution to your agreed training path with 2 days exam leave pa.
• Training will be provided on the systems we use and any future requirements.

About us
KubeNet is a leading Managed Service Provider who provides best-in-class, future-proof communications and technology solutions to some of the world’s leading companies.

Our broad portfolio of IT, Ethernet, Cloud and Voice solutions ensures our clients have access to their applications and Data across the Globe and as a Cisco & Microsoft Partner we are right at the forefront of technology.

Because we own and operate our own Next Generation Network, we can guarantee that our infrastructure is flexible, secure and resilient enough to meet business requirements all fully supported through our ISO9001 & 27001, ITiL and Cyber Essentials accreditations.

But we’re more than just a successful business, we’re a successful and motivated team. A team of great people delivering great products and exceptional service to our customers.

As we continue to grow, our aim is to bring together the best talent & minds in the marketplace, we welcome individuality and value and encourage the things that makes you different. From diversity to creativity, we nurture every form with inclusion front and centre.

If you think you have the skills that are required, please Send your CV and a cover letter to careers@kubenet.net and make sure to let us know your notice period and current salary.

STRICTLY NO AGENCIES