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Trusted IT, Tailored for Dealerships

OhTech is a trusted Managed Service Provider based in the South Coast of England, delivering IT support and consultancy to SMEs across the region.

As their official voice and connectivity partner, KubeNet supports several of OhTech’s key customers in the automotive sector, including Peter Cooper Motor Group, Ocean Automotive, Breeze Motor Group, and Meadens Motor Group. These long-established, multi-site dealerships rely on robust infrastructure to deliver consistent service and performance.

Time for an Update

OhTech’s dealership customers were facing ongoing frustrations with their previous voice and data suppliers, primarily due to weak support models and poor service delivery. While the underlying systems were functional, the real issue lay in the inefficiencies around day-to-day operational support. Customers were experiencing excessive delays when requesting new hardware, slow turnaround times for user provisioning, and prolonged fault resolution processes. These challenges impacted productivity and created unnecessary pressure for OhTech’s support teams.

As voice services fell outside OhTech’s core service portfolio, they required a trusted, agile partner who could deliver a responsive, scalable voice solution that aligned with their high standards for customer support and complemented their existing managed IT services.

Solutions That Fit the Model

OhTech required a trusted connectivity and voice partner to support their growing customer base of multi-site car dealerships across the South of England. With each dealership operating across various locations and brands, the solution needed to be reliable, scalable and easy to manage.

These customers needed a bespoke setup tailored to their individual requirements. Some required only a modern voice solution, while others needed more advanced features such as integrated contact centre capabilities. The goal was to deliver business-grade Layer 2 connectivity and fully managed voice services that could integrate seamlessly with OhTech’s IT support model, while allowing for rapid deployment, flexible site changes and consistent performance across all locations.

Project Delivery

Understanding the Road Ahead

Following the initial rollouts, KubeNet provided dedicated ongoing support to both OhTech and its clients, including bringing new dealership sites such as Meadens online. Our support model includes proactive monitoring, timely change management, and a single point of contact for all queries or updates. This ensures a high standard of service, minimal downtime, and seamless communication between OhTech, KubeNet, and end users.

Tailored Installations Across Sites

KubeNet engineers were on site at each dealership for deployment to oversee the installation and ensure minimal disruption to day-to-day operations. Each site received a bespoke setup incorporating hosted telephony, softphones, hardphones, and contact centre functionality where required. As needs evolved, we were able to adapt configurations and roll out additional capabilities post-deployment, ensuring continued alignment with each dealership’s growth and support expectations.

Long-Term Partnerships

Following the initial rollouts, KubeNet provided dedicated ongoing support to both OhTech and its clients, including bringing new dealership sites such as Meadens online. Our support model includes proactive monitoring, timely change management, and a single point of contact for all queries or updates. This ensures a high standard of service, minimal downtime, and seamless communication between OhTech, KubeNet, and end users.

“We have been working with Kube for some time now, and we couldn’t be happier with the level of support they provide. Their 24/7 availability has been a lifesaver on numerous occasions, and their flexibility and agility have allowed us to meet our clients’ tight turnaround times. As we’ve grown, Kube has continued to impress us with their ability to provide excellent customer service and commercial support. Our partnership with Kube is strong, and we appreciate the collaborative approach they bring to every project. Most importantly, we have relied on their technical knowledge to deliver cost-saving projects to our end customers. Kube is an invaluable partner, and we highly recommend them to anyone in need of exceptional ISP and Telecom.” - OhTech Partner Testimonial