IT Helpdesk

KubeNet’s accredited helpdesk service is available with a range of options, from a fully outsourced operation to particular aspects, such as overspill services, 1st line support call management and troubleshooting, or an expert 3rd line escalation resource for your own IT support team.

If you prefer, we can integrate with your IT team so your end-users need never know that we’re not a part of your business, or that you use outsourced IT support services.

Helpdesk Overview

Not All Helpdesks Are Equal

Outsourcing Your IT Helpdesk

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24/7 Helpdesk Support

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Fully Managed IT Service Desk

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Advanced Ticketing System

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Why Our Helpdesk IT support

  • Average Call Waiting Time

    14secs

  • Same Day Resolution

    74.4%

  • Service Desk Tickets Resolved

    3130

  • Customer Satisfaction

    97.82%

  • Instant expertise

  • Cost savings

  • Specialist resource on-hand

Choose The Experts in IT Support

Choose KubeNet

Whether you call it a helpdesk or a service desk, maintaining an efficient and comprehensive IT support process in-house is both costly and time consuming and here are issues covering absence, and experienced staff moving on. Therefore, it makes sense to outsource some or all of your help desk IT support function, whether it’s through complementary or managed IT support.

So, whether you require specialist remote support for users on a reactive, ad-hoc basis; or you need an adept team of engineers regularly on-site, managing your whole infrastructure, we have the right solution for your business.  We are here to monitor, maintain, and support your current systems and help you to plan ahead for the future.  We take the time to understand the technology that you are using now, how your business operates, and where you are aiming to be in the future.

If you are interested in finding out more about our IT Support packages, contact one of our team today to discuss what we offer and help us understand what level of support your company needs.

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IT Helpdesk

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