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Golden Charter Managed Services

KubeNet provided Golden Charter with a Managed Services soution that would stabilise and future proof their server and network infrastructure, with end-user support.

Objective

 

The project’s main objective was to provide Golden Charter with a Managed Services solution that would stabilise and future proof their server and network infrastructure, with the eventual integration of their end user computing support and requirements.

Golden Charter is one of the UK’s largest funeral plan providers, regulated by the FCA. They work with over 2,900 funeral directors across the UK and have in the region of 1 million customers. The company had been managing its own IT, server & network Infrastructure internally. However, during COVID they were encountering a range of challenges. These included vendor management, cloud migration issues, lack of processes across the estate, limited staffing and a shortage of experienced personnel. These difficulties were significantly impeding the company’s ability to provide a professional, consistent, and reliable service to both their users andcustomers.

 

To address the challenge and with tight time scales, the business sought a reputable Managed Services Provider. They required one that could provide access to experts and a team of skilled professionals who would take a ground up and sleeves rolled up approach and work collaboratively with their team to provide a tailored service that met their current and future requirements.

 

The Key To Success for Golden Charter

 

Built on collaboration, a can do approach and a mutual trust between both teams, the solution, which is constantly evolving, provides Golden Charter with a client led managed service that has improved their infrastructure, ticket turnaround & SLAs, and most importantly, their end user experience.

 

The Golden Charter team have the confidence that KubeNet’s Managed Service offers stability and security now and in the future. Particularly with increased compliance pressures in achieving and maintaining FCA approval. We are delighted and humbled to be trusted in delivering services to this sector leading company.

Power in Numbers

99.5% 

uptime in the last 12 months

92% 

reduction in average ticket time

Monday to Friday 

on-site desktop support

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